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Retail Customer Service Shipper


Interested in joining a privately family-owned, Canadian business? Maple Lodge Farms is Canada’s largest poultry processor. We operate to the latest in technological, health and safety and quality standards. With rapid expansion over the years, and continued innovation and investment in growth - we’re looking for committed and star players to join our team!
Role Purpose: Responsible for fast and efficient product delivery, while maintaining and executing the highest standard of food safety and customer service for consumers.


1. Verifies quantities on incoming/outgoing shipments using purchase orders and packing slips.
2. Packs goods to be shipped or brought to customer vehicles.
3. Bag and pack fresh poultry based on customer’s order; weigh product with correct product skew and price with accurate product cost.
4. Unpacks goods received including daily shipments for daily restocking, receive and count all inventory of fresh poultry and counter products, ensuring all frozen products are received and stocked in the freezer, and product management procedures are followed.
5. Maintains a safe, clean, work environment in coolers and back loading area, as well as an orderly appearance in the customer distribution area and parking lot. Ensure the proper handling and storage of products and follow proper sanitation procedures when cleaning equipment and cases.
7. Responsible for ensuring each customer receives outstanding service by providing a friendly environment, and supporting and executing superior customer service.
8. Ensure the safe handling of frozen and fresh products, complying with sanitation and safety standards at all times.
9. Maintain equipment and report any issues to the Supervisor or Manager when the issue is discovered.
10. Policies, Processes & Procedures
a. Follow all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.


Good interpersonal and motivational skills
Ability to work in a fast-paced environment where attention to detail and effective multi-tasking is essential;




Building Trust - Builds strong relationships on a foundation of trust, loyalty and authenticity.
Driving for Results - Relentlessly pursues quantifiable and measurable results: identifies areas for improvement and executes changes as necessary.
Communication & Listening - Encourages open and honest communication with the team, communicates messages clearly and concisely and listens attentively to others.
Initiative - Proactively seeks new opportunities and challenges; takes ownership and accountability for enhancing results or minimizing problems.
Builds Networks - Builds strong relationships with peers, partners and key stakeholders, cultivating meaningful connections.
Awareness & Insight - Assesses one’s own abilities, understands how actions impact perceptions and thrives within our culture, climate and organization at all levels


Fast paced retail environment. Heavy lifting required (up to 50 lbs)


In accordance with Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, accommodation will be provided in all parts of the hiring process. Applicants are required to make their needs known in advance.

We thank all applicants for applying however only those chosen will be contacted.


Maple Lodge Farms Ltd



Opening Date

Nov 11, 2019